VAGABOND PILATES STUDIO – TERMS & CONDITIONS
Effective Date: 1 September 2025 (unless otherwise stated)
Latest Revision: 8th October 2026
1. Introduction
1.1 These Terms and Conditions (“Terms”) apply to all classes, memberships, packages and services (“Services”) provided by Vagabond Pilates Ltd, a company registered in England and Wales (company number 17357347), whose registered office is at 11 Landers Reach, Lytchett Matravers, Poole, England, BH16 6NB (“Vagabond Pilates”, “we”, “us” or “our”). You can contact us at studio@vagabondpilates.co.uk.
1.2 By booking, purchasing or using our Services, you confirm that you have read, understood and agree to be bound by these Terms.
2. Booking and Payments
2.1 All bookings must be made through our website, us or Legitfit.
2.2 Payment is required in full at the time of booking. Unpaid bookings will not be confirmed.
2.3 All classes are subject to availability. We recommend booking in advance to secure your place.
2.4 By making a booking, you agree that you are legally authorised to use the chosen payment method.
3. Cancellations, No-Shows, Refunds, Memberships & Packages
3.1 Class Cancellation Window:
3.1.1 You may cancel a class up to 36 hours before the scheduled class start time.
3.1.2 Cancellations made within this 36-hour window are not eligible for a refund or credit.
3.1.3 Valid cancellations made outside the 36-hour window will receive a class credit only, not a monetary refund.
3.2 No-Show Fee:
3.2.1 A “no-show” occurs when you fail to attend a booked class and do not cancel an hour in advance.
3.2.2 All no-shows will incur a £5 no-show fee, charged automatically.
3.2.3 The no-show fee applies in addition to the forfeiture of the class.
3.2.4 All outstanding no-show fees must be settled before any further bookings can be made.
3.3 Class Packages:
3.3.1 Packages and class passes are non-refundable, non-transferable, and non-exchangeable.
3.3.2 All packages must be used within 180 days of the purchase date. Unused sessions will be forfeited.
3.4 Memberships:
3.4.1 Memberships are paid by Direct Debit and renew automatically every calendar month until cancelled in line with clause 3.5.
3.4.2 All classes booked under a membership must be taken within the relevant 4-week cycle. Unused classes do not roll over.
3.5 Membership Notice Period & Minimum Term:
Effective 1 September 2025:
3.5.1 All memberships have a minimum term of 12 weeks from the start date. You must pay all membership fees that fall due during the minimum term, even if you stop attending classes.
3.5.2 After the minimum term, you may cancel your membership by giving at least 30 days’ written notice by email to studio@vagabondpilates.co.uk. We will confirm receipt in writing. Your membership will end 30 days after we receive your notice, and you must pay any fees that fall due before that date.
3.5.3 If you give notice during the minimum term, your membership will end at the end of the minimum term or 30 days after we receive your notice, whichever is later.
3.5.4 Stopping a payment, cancelling a Direct Debit or card authority, or no longer attending does not count as notice. Your membership and fees continue until valid notice has been given and the notice period has ended.
3.5.5 We may suspend your bookings while any amount is outstanding. You may not re-join until any unpaid balance has been paid in full.
3.6 Missed and failed payments:
3.6.1 If a payment fails, we will try to take it again within 2 days and let you know by email.
3.6.2 If the payment is still outstanding 7 days after the due date, your ability to book classes will be suspended until the balance is paid.
3.6.3 If the balance remains unpaid, we will send you a final written request giving you at least 30 days to pay in full or to contact us to agree a payment plan.
3.6.4 If you do not pay or contact us within that time, we may take the steps set out in clause 3.8.
3.7 An administration fee will apply to:
3.7.1 Membership renewals resulting from missed or failed payments.
3.7.2 Any reinstatement actions required due to payment issues.
3.7.3 The recovery of outstanding membership fees where payment remains overdue following reasonable attempts to contact the member.
3.7.4 Any costs incurred by Vagabond Pilates in referring overdue accounts to a third-party debt recovery or collection service.
3.8 Referral to third party collection:
3.8.1 If fees remain unpaid after the process in clause 3.6, we may refer the outstanding balance to a third-party debt recovery agency or bring a claim in the County Court.
3.8.2 You will remain liable for the outstanding balance, together with statutory interest, court fees and any other reasonable recovery costs, where the law allows us to recover them.
3.8.3 For this purpose, we may share your name, contact details, membership details and payment history with the debt recovery agency, our solicitors or the court (see clause 7).
3.9 Membership Pauses
3.9.1 Memberships cannot normally be paused. In exceptional circumstances, studio management may agree to a pause at their discretion. Holidays are not a valid reason for a pause.
3.9.2 We may ask for evidence of your circumstances.
3.10 Unlimited Membership Only
3.10.1 Unlimited Membership holders must attend all booked classes or cancel at least 36 hours before the class start time.
3.10.2 Unlimited memberships are subject to fair usage of one class per day.
3.10.3 Failure to attend a booked class or cancel within 36 hours will incur a £20 flat rate fee.
3.10.4 Due to demand for the unlimited membership, we run a 3-strike policy. If you fail to attend booked classes more than 3 times in any 4 week cycle, we will review your membership and may cancel it.
3.11 Waived fees
3.11 If we choose to waive any fee or charge, this is a goodwill gesture only. It does not change these Terms or stop us from charging that fee in future.
4. Health & Safety
4.1 You must inform your instructor of any injuries, medical conditions, pregnancy, or relevant health concerns prior to class.
4.2 You agree to participate within your personal physical limits and accept full responsibility for your wellbeing during exercise.
4.3 Vagabond Pilates accepts no liability for injuries sustained in class unless caused by our negligence.
5. Studio Etiquette
5.1 Please arrive on time. Late arrivals may not be permitted to join the class and the session will not be extended.
5.2 Clean workout attire and Pilates socks are mandatory.
5.3 Each session lasts 50 minutes, with a 10 minutes window between each class for sock change and admin.
5.4 Mobile phones must be turned off or placed on silent during class.
5.5 You may take photographs or videos of the studio only with instructor permission.
5.6 Filming or photographing instructors, other clients, or any part of a live class is strictly prohibited.
6. Class Availability & Changes
6.1 We reserve the right to amend or cancel classes at any time due to operational or unforeseen circumstances. If a class only has one sign up it will not go ahead.
6.2 If a class is cancelled by us, you will receive either a full refund or a class credit.
6.3 We are not responsible for external factors that may affect your ability to attend a scheduled class.
7. Data Protection
7.1 We process your personal data in accordance with UK data protection law and our Privacy Policy.
7.2 We use your personal data to manage your bookings, membership, payments and communications with you, because this is necessary to provide our Services under our contract with you.
7.3 We share your personal data with our booking and payment providers (including LegitFit) so that we can provide our Services. If you do not pay amounts you owe us, we may also share your details with debt recovery agencies, solicitors and the courts, because we have a legitimate interest in recovering money owed to us.
8. Limitation of Liability
8.1 To the fullest extent permitted by law, Vagabond Pilates is not liable for:
Personal injury (unless caused by our negligence)
Loss, damage, or theft of personal property
Any indirect or consequential loss arising from use of our Services
8.2 Nothing in these Terms limits your statutory rights.
9. Merchandise
9.1 Returns: All merchandise purchases made in studio are final. We do not offer refunds or exchanges for change of mind, so please check sizing and have a proper look before you buy.
9.2 This does not affect your statutory rights. If an item is faulty or not as described, let us know within 30 days and we will refund or replace it.
9.3 For online merchandise orders, you have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations. Items must be returned unused and in original condition, and return postage is at your cost.
10. Amendments
10.1 We may update these Terms from time to time, for example to reflect changes in the law or in how we run the studio.
10.2 We will give members at least 30 days’ notice of any significant change by email and through LegitFit, and will ask you to accept the updated Terms.
10.3 If you do not agree to a change, you may cancel your membership with effect from the date the change takes effect, without needing to give the usual notice.
10.4 Changes that do not affect your rights or obligations, such as correcting typing errors, may take effect immediately.
11. Governing Law
11.1 These Terms are governed by the laws of England and Wales.
11.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Acceptance of Terms
By booking, purchasing, or attending any class or service at Vagabond Pilates, you confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions.