VAGABOND PILATES STUDIO – TERMS & CONDITIONS
Effective Date: 1 September 2025 (unless otherwise stated)
1. Introduction
1.1 These Terms and Conditions (“Terms”) apply to all classes, memberships, packages, and services (“Services”) provided by Vagabond Pilates Studio (“Vagabond Pilates”, “we”, “us”, or “our”).
1.2 By accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms are non-negotiable.
2. Booking and Payments
2.1 All bookings must be made through our website or directly with the studio.
2.2 Payment is required in full at the time of booking. Unpaid bookings will not be confirmed.
2.3 All classes are subject to availability. We recommend booking in advance to secure your place.
2.4 By making a booking, you agree that you are legally authorised to use the chosen payment method.
3. Cancellations, No-Shows, Refunds, Memberships & Packages
3.1 Class Cancellation Window
3.1.1 You may cancel a class up to 36 hours before the scheduled class start time.
3.1.2 Cancellations made within this 36-hour window are not eligible for a refund or credit.
3.1.3 Valid cancellations made outside the 36-hour window will receive a class credit only, not a monetary refund.
3.2 No-Show Fee
3.2.1 A “no-show” occurs when you fail to attend a booked class and do not cancel in advance.
3.2.2 All no-shows will incur a £5 no-show fee, charged automatically.
3.2.3 The no-show fee applies in addition to the forfeiture of the class.
3.2.4 All outstanding no-show fees must be settled before any further bookings can be made.
3.3 Packages and Class Passes
3.3.1 Packages and class passes are non-refundable, non-transferable, and non-exchangeable.
3.3.2 Packages may be paused at any time.
3.3.3 All packages must be used within 180 days of the purchase date. Unused sessions will be forfeited.
3.4 Memberships
3.4.1 Memberships operate on a Direct Debit basis and renew every 4 weeks.
3.4.2 All classes booked under a membership must be taken within the relevant 4-week cycle. Unused classes do not roll over.
3.5 Membership Notice Period & Minimum Term
Effective 1 September 2025:
3.5.1 All memberships require a minimum commitment of 12 weeks.
3.5.2 A 30-day written cancellation notice is required to end a membership after the minimum term.
3.5.3 If notice is not provided, all existing and future bookings may be cancelled and further charges may apply until notice is correctly served.
3.6 Administration Fees
Effective 1 December 2025:
3.6.1 An administration fee will apply to:
– Membership renewals resulting from missed or failed payments
– Any reinstatement actions required due to payment issues
3.7 Membership Pauses
3.7.1 Requests to pause a membership will be granted solely at the discretion of Millie or Molly.
3.7.2 Proof of circumstances may be requested.
3.8 Unlimited Membership – Three-Strike Policy
3.8.1 Unlimited Membership holders must attend all booked classes or cancel at least 36 hours before the class start time.
3.8.2 A missed class or a cancellation made within the 36-hour window will count as a strike.
3.8.3 Upon receiving three (3) strikes, we reserve the right to:
• require the member to pay the full drop-in class price for any subsequent sessions, or
• remove or suspend the Unlimited Membership at our discretion.
3.8.4 Strikes may be reset or waived at our discretion in exceptional circumstances.
4. Health & Safety
4.1 You must inform your instructor of any injuries, medical conditions, pregnancy, or relevant health concerns prior to class.
4.2 You agree to participate within your personal physical limits and accept full responsibility for your wellbeing during exercise.
4.3 Vagabond Pilates accepts no liability for injuries sustained in class unless caused by our negligence.
5. Studio Etiquette
5.1 Please arrive on time. Late arrivals may not be permitted to join the class and the session will not be extended.
5.2 Clean workout attire and Pilates socks are mandatory.
5.3 Each session lasts 50 minutes, which includes personal preparation time such as shoe or sock changes.
5.4 Mobile phones must be turned off or placed on silent during class.
5.5 You may take photographs or videos of the studio only with instructor permission.
5.6 Filming or photographing instructors, other clients, or any part of a live class is strictly prohibited.
6. Class Availability & Changes
6.1 We reserve the right to amend or cancel classes at any time due to operational or unforeseen circumstances.
6.2 If a class is cancelled by us, you will receive either a full refund or a class credit.
6.3 We are not responsible for external factors that may affect your ability to attend a scheduled class.
7. Data Protection
7.1 Your personal data will be processed in accordance with UK data protection laws and our Privacy Policy.
7.2 By using our Services, you consent to the collection and processing of your information for purposes relating to your bookings, communications, and account management.
8. Limitation of Liability
8.1 To the fullest extent permitted by law, Vagabond Pilates is not liable for:
Personal injury (unless caused by our negligence)
Loss, damage, or theft of personal property
Any indirect or consequential loss arising from use of our Services
8.2 Nothing in these Terms limits your statutory rights.
9. Amendments
9.1 Vagabond Pilates reserves the right to update or change these Terms at any time.
9.2 Changes will be published on our website and will take effect immediately unless stated otherwise.
9.3 Continued use of our Services constitutes acceptance of any updated Terms.
10. Governing Law
10.1 These Terms are governed by the laws of England and Wales.
10.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Acceptance of Terms
By booking, purchasing, or attending any class or service at Vagabond Pilates, you confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions.